At LUQMAN FURITURE HOUSE, we want customers to have a clear understanding of how returns, refunds, and exchanges are handled. This policy applies to purchases made through our ecommerce store and should be reviewed before placing an order.
This page is general business policy content and is not legal advice. For case-specific help, please contact support at [email protected].
To be eligible for a return, an item should generally be unused, in its original condition, and returned with original packaging, tags, accessories, manuals, and proof of purchase where applicable. Furniture and home items must be free from damage caused after delivery, misuse, improper assembly, or abnormal wear.
Return requests should be made within a reasonable time after delivery. Delayed requests may be refused if the item has been used, altered, or cannot be resold or assessed fairly.
If you receive a damaged, defective, incomplete, or incorrect item, please contact us as soon as possible at [email protected] with your order details, a description of the issue, and clear photos if available. Early reporting helps us review the case quickly and arrange an appropriate resolution.
We may offer replacement, repair, exchange, store credit, partial refund, or full refund depending on the product condition, stock availability, and the nature of the issue.
Some items may not be eligible for return or refund, including:
To request a return, please contact [email protected] and provide your order number, item details, reason for return, and supporting photos if applicable. Do not send items back without approval or return instructions from our support team.
Once your request is reviewed, we will advise whether the return is approved, whether pickup or self-shipping is required, and any packaging or handling instructions that apply.
Returned items may be inspected after receipt or collection to confirm their condition and eligibility. Approval of a refund or exchange depends on the inspection outcome. If an item does not meet return conditions, the return may be rejected or a reduced refund may be offered where appropriate.
If a refund is approved, it will generally be issued using the original payment method where possible or by another suitable method communicated to you. Refund timing may vary depending on payment channel, bank processing, and operational review.
Original delivery charges, installation charges, handling fees, or other service charges may be non-refundable unless the return is due to our error or a confirmed product issue.
If you prefer an exchange, please mention this when contacting support. Exchanges are subject to stock availability and product suitability. If the replacement item has a different price, the difference may need to be paid or may be adjusted as store credit or refund, depending on the case.
If the return is due to a damaged, defective, or wrong item verified by us, we may arrange return handling or cover reasonable return-related costs as appropriate. If the return is for customer preference, change of mind, or ordering error not caused by us, return shipping or transport costs may be the customer’s responsibility.
Because furniture items may be large or fragile, special transport or pickup charges may apply depending on size, location, and handling needs.
Orders may only be canceled before dispatch or production, depending on the item type. Customized or made-to-order items may not be cancelable once production or preparation has started. Please contact us immediately if you need to request a cancellation.
We aim to review return and refund requests within a reasonable time after receiving the necessary details. Pickup, inspection, exchange, and refund completion times may vary based on product type, customer location, courier arrangements, and payment processing timelines.
Please inspect your order as soon as possible after delivery and report any issue promptly. Keeping packaging materials and taking photos at the time of delivery can help resolve concerns more efficiently.
If you need help with a return, refund, exchange, damaged item, or a case-specific concern, please contact LUQMAN FURITURE HOUSE at [email protected]. Customers should contact support for case-specific help.
